Shipping policy

Our warehouse operates Monday-Friday, 9:00am-5:00pm CST, excluding major holidays. Orders do not ship on weekends or holidays. 

Please allow 3-5 business days for order processing before shipment, regardless of the shipping service selected at checkout. Processing may take longer during holidays, sales, store launches, and other high-volume periods. 

Holiday delivery can be affected by carrier volume and weather. We recommend ordering as early as possible, but delivery dates are not guaranteed. 

Shipping costs are calculated and displayed at checkout based on the shipping destination, selected carrier or service, and items included in the order. 

The shipping service selected at checkout reflects the carrier’s estimated transit time after your package leaves our facility. Expedited shipping does not shorten order processing time. Shipping charges are not refundable if a carrier misses its estimated delivery timeline, except where required by law or carrier policy. 

USPS is unable to provide guaranteed delivery dates for any order. 

Once your order is processed for shipment, you will receive a shipping confirmation email with tracking information. Tracking may take 48-72 hours to update after the label is created, so please allow time for the carrier to scan the package. If you do not see the email, please check your spam or junk folder. 

If tracking shows “Label Created” or “Pre-Shipment,” your order may be packed and waiting for carrier pickup, or the carrier may have the package but not scanned it yet. If tracking has not updated within 7-14 business days, please contact the carrier first. If the carrier cannot provide an update, contact our support team with your order number so we can review the issue in accordance with our Returns & Refund Policy. 

After an order leaves our facility, carrier delays may occur due to weather, volume, customs processing, or other factors outside our control. The carrier will usually have the most current tracking and delivery information. 

For international orders, tracking may update in stages and may change once the package is transferred between carriers, customs authorities, an international shipping partner, or the destination-country delivery provider. 

If tracking shows your package was delivered but you did not receive it, please check your delivery area, neighbors, building management, or local carrier office, then notify us within 5 days of the marked delivery date. We may wait up to 2 business days after the delivery scan before starting a review and may ask for additional information to investigate. 

If you believe your package is lost in transit, please wait to contact us until the later of: 5 business days after the estimated delivery date for domestic shipments; 14 business days after the estimated delivery date for international shipments; or 10 days after the last tracking update showing movement, unless the carrier confirms earlier that the package is lost. Requests submitted before these timeframes may be denied as premature. 

Any claim for a package alleged to be lost in transit must be submitted within 60 days of the shipment date, after which we may be unable to provide a replacement, refund, store credit, or other assistance. 

Please enter a complete and accurate shipping address at checkout. We are not responsible for packages that are delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete address. We are also unable to provide delivery instructions for orders. 

If a package is returned to our facility because of an incorrect address, failed delivery attempt, refused delivery, unpaid customs charges, or another delivery issue, we may issue a refund after the package arrives back at our fulfillment center, minus original shipping and handling charges and any additional fees we incur, where allowed by law. 

If an order ships in multiple packages and only part of the order is returned to us, any refund or resolution will be limited to the item(s) actually returned or confirmed missing, as applicable. 

For damaged, incorrect, or incomplete orders, please refer to our Returns & Refund Policy for review requirements, return shipping responsibility, and available resolutions. 

Preorder, presale, and made-to-order merchandise does not have a guaranteed shipment date unless a shipment date is provided in the product description or otherwise stated on the Services. Estimated shipment dates are subject to change. Unless otherwise stated or unless separate shipping is offered and selected at checkout, orders containing these items will ship once all items in the order are available. If you would like in-stock items sooner, please place a separate order for those items. 

We do our best to share accurate shipment estimates, but production delays can happen for preorder, presale, limited-edition, or made-to-order items. If an item in your order is affected by a production delay, we will notify you by email as soon as possible. 

International delivery dates are not guaranteed. Many international orders arrive within 2-4 weeks, but some may take up to 4-6 weeks depending on destination, customs processing, and carrier delays. 

International orders may be routed through a third-party international shipping or logistics partner after leaving our facility. 

International orders may require customs duties, import taxes, VAT, brokerage fees, handling fees, or similar charges, unless those charges are collected at checkout or otherwise stated before purchase. These charges are the customer’s responsibility.